Shipping & Delivery
Order confirmation is emailed to you as soon as your purchase has been confirmed.
WHEN WILL MY ORDER BE PROCESSED?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct size/model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.
Orders will be processed within 0-3 business days from the order date and shipped out the next business day after the processing day. We usually process orders between Monday and Friday but from time to time we process orders on the weekend too (just so you could get your item quicker). Please note that Postal/Courier Service may not work on weekend.
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays sale seasons, out of stocks or special occasions (weather/worker strike/pandemic etc).
Usually, you will receive order notice after you have placed your order. A tracking number will be provided to you on the order as soon as we get tracking updates from postal/courier company (time is vary with the shipping companies), this will allow you to track the your shipment status.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier/postal service, otherwise if the order has been tagged as "return to sender" or "unsuccessful delivery" due to incorrect details, or the receiver not being able to follow-up / have not submitted necessary requirements / notification to the courier/postal service, we are not able to process any refund or replacement for free and you may need to place the order again.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service.
NOTE: (Before the Global Covid-19 Pandemic) It usually takes 5-21 Business days for shipping to the US and 10-25 Business days for all international shipping, depending on your shipping location.
NOTE: (Currently during the Global Covid-19 Pandemic) It usually takes 7-30 Business days for shipping to the US and 15-40 Business days for all international shipping, depending on your shipping location. Mostly depends on how quick the postal office/courier service, and custom handle your parcel. Sometime delivery might be longer due to unknown circumstances such as (but not limited to): airlines cancellation, worker strike, natural disaster, national holiday, pandemic, war and/or change of laws/rules/regulations that affect the shipment route which is totally out of our control, please be patient and allow some extra delivery time when the delivery route is affected.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at RoyalKisslyBra.com. For further details of charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices may have shown in your local currency, but in USD when you process to checkout. All transactions will be handled in USD through PayPal or Stripe at the checkout page.
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been sent to warehouse, packed or shipped cannot be canceled.